Privacy Policy

Overview

PainPointMap ("we," "our," or "us") operates the painpointmap.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us:

• Account information: Email address and password when you create an account. If you sign in with Google, we receive your name and email from Google.
• Scan data: The subreddits and keywords you choose to scan. We store the results of your scans including pain points, competitors, and solution ideas.
• Payment information: If you subscribe to a paid plan, payment is processed by Stripe. We do not store your credit card number. We receive your billing name, email, and subscription status from Stripe.
• Usage data: We automatically collect information about how you use our service, including pages visited, features used, and scan frequency.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your scans and deliver results
• Process payments and manage subscriptions
• Send you service-related communications
• Respond to your requests and support inquiries
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or abuse

Data From Reddit

Our service scans publicly available Reddit content. We access posts and comments that are publicly visible on Reddit. We do not access private messages, private subreddits, or any non-public Reddit data. The Reddit data we collect is used solely to generate pain point analysis for our users.

Data Sharing

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers: We use third-party services including Supabase (database and authentication), Stripe (payments), Vercel (hosting), and Anthropic (AI analysis). These providers only receive data necessary to perform their services.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information and scan data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days. Anonymized, aggregated data may be retained for analytics purposes.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format

To exercise any of these rights, contact us at support@painpointmap.com.

Cookies

We use essential cookies required for authentication and session management. We do not use third-party tracking cookies or advertising cookies. Analytics, if used, rely on privacy-respecting, cookie-free methods.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at support@painpointmap.com.